Support
We’re here when you need us
Email us with setup questions, billing, or something that’s not working. We reply during business hours.
Contact
The fastest way to reach us is email. Include your organization name and the mailbox you’re using if the issue is account-specific.
support@fayvad.comTypical reply: within one business day. Priority handling for Enterprise plans.
Before you write
- Trial signup — use organization registration; free plans start on the shared trial domain.
- Custom domain — after you upgrade, we’ll help with MX / SPF / DKIM / DMARC.
- Plans & payment — see pricing for yearly KES amounts; we arrange M-Pesa or bank transfer for paid plans.
Common questions
- I can’t sign in
- Confirm you’re using the full email address as your username (for mailbox users) or the admin username from registration. Forgotten password? Ask your organization administrator, or email support@fayvad.com.
- Mail isn’t arriving
- Check spam/junk first. On a custom domain, DNS must point to Fayvad; send us your domain name if you’ve already updated records and it’s still stuck.
- How do I add people?
- Organization admins can create users from the admin portal, within the account limit on your plan.